Refund Policy

At Laserfy Australia, we strive to ensure your satisfaction with every purchase.

Returns/Processing & Delivery

All of our beautiful products are custom made to order. We do not offer refunds or accept cancellations once an order has been placed and paid online, so please choose carefully. 

Processing - all orders are custom designed and cut by us. Our standard processing times are max 5 (five) business days. At peak seasonal times (eg Christmas), there may be slight delays. If you are in a hurry to receive your item, please make a note of this at checkout, or send us an email. We will always do our best to accommodate you.

Please keep an eye out for our 'Christmas Closing Date' banner at the top of our main page. This will show the last date for orders that are guaranteed to arrive in time for Christmas.

Postage - All items are sent via Australia Post. We offer both tracked, and untracked postage methods at checkout.

We take great care to package all items for safe delivery. In the event that your order arrives damaged, please contact us immediately. Please email us at info@laserfyaustralia.com, and send through photographs of the item in it's original packaging. 

In the event that your item does not arrive at all, please contact us. We are happy to provide tracking numbers (where tracked postage has been selected), and will work with you to locate the item. Please be advised, if you select the untracked postage method at checkout, we can not be held responsible for missing/undelivered items.

Note - our items are laser cut. We quality check every single item that leaves our studio. We would never send an item that we ourselves would not be thrilled to receive. When ordering wooden products, there may be slight burn marks or imperfections. This is an unavoidable part of the process, and part of the charm of handmade items. We do hand sand our wooden items prior to postage.